What is the difference between a residential (home) call and a cell phone call?

Most calls for assistance from residential phones will come into the 911 center with a name, telephone number and address. However, the dispatcher will still verify this information to make sure it is correct and that the responding agencies are directed to the proper location.

Wireless or Cell Phone Calls

Wireless or cell phone calls that come in will contain varying information. This information depends on the type of cell phone that you have and whether it is GPS-capable. GPS-capable phones will provide an estimated physical location. The caller name and location are not available to the 911 call taker and will have to be verified. Providing landmarks, mile markers and general location descriptors will help speed a response to your location.

Show All Answers

1. When should I call 911?
2. When should I avoid calling 911?
3. What will the 911 call-taker need to know when I call 911?
4. What is the difference between a residential (home) call and a cell phone call?
5. Can I request copies of dispatch reports or 911 audio recordings?