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1. When should I call 911?

Call 911 when you need to report an incident that is:

• Any emergency crime in progress or that has just recently occurred
• Any fire or medical problem that will require emergency assistance
• A threat to life and/or property, such as a fire or smoke

2. When should I avoid calling 911?

If your utilities are out, such as cable, power, phone, etc. contact the company that provides you those services. 

If you have questions considering inclement weather, road conditions or school closings, listen to a local radio station, tune to local television channels or monitor apps or social media on your mobile device. 

For general information, call 478-272-7985. 

Never call 911 as a joke or prank! 

3. What will the 911 call-taker need to know when I call 911?

• The location of the emergency
• The nature of the emergency (what exactly is happening or just happened) 
• Description of persons/vehicles involved in the incident or landmarks and/or directions to the emergency.
• The phone number that you are calling from
• Your name

It is important to stay calm, speak clearly and stay on the line as long as you feel safe and/or until the call-taker tells you to hang up. It might seem that the dispatcher is asking too many questions. It is important for the call taker to get as much information as possible. The information you provide on 911 is relayed to the units that are responding to the incident location.

4. What is the difference between a residential (home) call and a cell phone call?

Most calls for assistance from residential phones will come into the 911 center with a name, telephone number and address. However, the dispatcher will still verify this information to make sure it is correct and that the responding agencies are directed to the proper location.

Wireless or Cell Phone Calls

Wireless or cell phone calls that come in will contain varying information. This information depends on the type of cell phone that you have and whether it is GPS-capable. GPS-capable phones will provide an estimated physical location. The caller name and location are not available to the 911 call taker and will have to be verified. Providing landmarks, mile markers and general location descriptors will help speed a response to your location.

5. Can I request copies of dispatch reports or 911 audio recordings?

You can request paper copies of dispatch reports and/or 911 audio recordings. They can be requested and released, as long as they are not part of an active investigation. Pursuant to O.C.G.A. § 50 18, 1971(c) and (d), Laurens County is authorized to charge for the costs of producing documents requested. The cost of producing these documents is .10¢ per page and $5 per disc, as well as a charge for the "direct administrative costs for complying with a request under this code section." This means you will be charged the hourly salary of the lowest paid full-time employee who has the necessary skill and training to perform the request. However, you will not be charged for the first 15 minutes spent on your request. You will be contacted via email and sent a cost worksheet reflecting any necessary fees. Requests are fulfilled in the order they are received. 

Request Form

The request form (if not submitted online) may be mailed or dropped off in person at:
515 Southern Pines Road
Dublin, GA 31021 

It can also be faxed to 478-275-7295. The 911 Communications Center has 3 business days (72 hours) to acknowledge receipt of the request and to inform you how long it will take to complete the request. (Open Records Act Request: O.C.G.A. 50 18, 1970.) The E911 Center will take payment in the form of cash, check or credit card. You will be provided a receipt for your records.

6. Does Laurens County have a non emergent phone line?

Yes! The non-emergent number during normal business hours (M-F 8am-5pm) is 478-275-7099. 

After normal business hours and on weekends call 478-272-7985.