What will the 911 call-taker need to know when I call 911?
  • Descriptors of persons/vehicles involved in the incident or landmarks and/or directions to the emergency.
  • The location of the emergency
  • The nature of the emergency
  • The phone number that you are calling from
  • Your name

It is important to stay calm, speak clearly and stay on the line as long as you feel safe and/or until the call-taker tells you to hang up. It might seem that the dispatcher is asking too many questions. It is important for the call taker to get as much information as possible. The information you provide on 911 is relayed to the units that are responding to the incident location.

Show All Answers

1. When should I call 911?
2. When should I avoid calling 911?
3. What will the 911 call-taker need to know when I call 911?
4. What is the difference between a residential (home) call and a cell phone call?
5. Can I request copies of dispatch reports or 911 audio recordings?